Frequently Asked Questions

Once your order ships, you'll receive an email with a tracking link. You can use this to monitor your package's journey. Allow 24-48 hours after receiving your shipping notification for tracking to update.

We process orders quickly, but if you need to make changes, email us at hello@yakparty.com immediately. We'll do our best to accommodate your request if the order hasn't shipped yet.

Yes! Select the gift wrap option at checkout. Each piece will be wrapped in our signature recycled paper with a handwritten note if you include a message.

Standard domestic shipping takes 5-7 business days. Express (2-3 days) and overnight options are also available. International shipping varies by destination—typically 7-21 business days.

Yes, we ship to most countries worldwide. International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.

Absolutely. We calculate the carbon footprint of every shipment and invest in verified offset projects including reforestation and renewable energy initiatives. It's part of our commitment to sustainability.

We offer 30-day hassle-free returns on all items (except final sale). Items must be unworn, unwashed, and with tags attached. Domestic returns are free.

Email us at returns@yakparty.com with your order number and what you'd like to exchange. We'll send you a return label and ship your new item as soon as we receive the original.

Refunds are processed within 5-7 business days of receiving your return. The credit may take an additional 3-5 business days to appear on your statement, depending on your bank.

Each product page includes detailed size information. For clothing, we provide measurements in both inches and centimeters. If you're between sizes, we generally recommend sizing up for a relaxed fit.

Yes, sustainability is at the core of everything we do. We use organic, recycled, and responsibly-sourced materials. Our factories are audited for fair labor practices, and we offset our entire carbon footprint.

Yak wool is naturally resilient. Hand wash in cool water with mild detergent, or machine wash on delicate. Lay flat to dry to maintain shape. Store folded (not hung) to prevent stretching.

Yaks live free on high-altitude pastures, grazing naturally without intensive farming. Their wool is shed naturally and collected by hand. It's warmer than merino, softer than cashmere, and completely biodegradable.

We personally audit every factory we work with, ensuring fair wages, safe conditions, and worker wellbeing. We maintain long-term relationships with our partners and pay above market rates.

Items in perfect condition go back into inventory. Items with minor imperfections are donated to partner charities or sold through our annual warehouse sale. Nothing goes to landfill.